Shipping Policy for Nytwear Ltd
At Nytwear Ltd, we strive to ensure your shopping experience is smooth and efficient from start to finish. Below is our comprehensive shipping policy outlining shipping times, costs, and other essential details.
1. Processing Time
• Order Processing: Orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
• Order Changes & Cancellations: Once an order is placed, you may cancel or modify it within the first 24 hours. After this period, the order will be processed, and changes may not be possible.
2. Domestic Shipping (UK)
• Standard Shipping:
• Delivery Time: 5-8 business days
• Cost: Free delivery
• Express Shipping:
• Delivery Time: 3-5 business days
• Cost: £7.99
3. Shipping Confirmation & Tracking
• Once your order is shipped, you will receive an email notification containing your tracking information.
• All orders are shipped with a tracking number, allowing you to track your package until it reaches your doorstep.
4. Customs, Duties & Taxes
• Nytwear Ltd is not responsible for any customs duties, taxes, or additional fees applied to your shipment. All fees imposed during or after shipping are the responsibility of the customer (e.g., tariffs, taxes, etc.).
5. Shipping Delays
• While we strive to meet our delivery times, unforeseen delays can occasionally occur due to factors such as customs, holidays, or courier issues. In the event of a delay, we will communicate updates to you as soon as possible.
6. Lost or Damaged Packages
• If your package is lost or arrives damaged, please contact our customer service team at support@nytwear.com within 7 days of receiving the shipment notification. We will work with you and the courier to resolve the issue.
7. Incorrect Shipping Information
• Please ensure all shipping details are accurate when placing your order. Nytwear Ltd is not responsible for orders shipped to incorrect or outdated addresses. In case of an incorrect address, additional shipping fees may apply to resend the package.
8. Returns and Exchanges
• For information on how to return or exchange an item, please refer to our Returns Policy.
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​For any questions regarding our shipping policy or assistance with your order, please contact us at support@nytwear.com. We’re here to help!
Thank you for shopping with Nytwear Ltd!
Nytwear Ltd Website: www.nytwear.com
Email: support@nytwear.com